Testimonials

What our clients say about us

"We can’t speak highly enough of the team at Upgrade. They were so professional and polite and they made the renovation process easy and stress free.

Sam and his team were always on time.  They were clean and kept the renovation mess to an absolute minimum. The team were always ready to answer questions and best of all they finished the renovation quickly - ahead of schedule!

The work is of the highest quality - the fittings, cabinetry, and installation have been done to the highest standard. We are thrilled with the finished product.

We would highly recommend Upgrade Bathrooms without hesitation."

- Victor Hunt
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Sam & his team are awesome. I had my kitchen redesigned & bathroom & Laundry renovated. They told me it would take 2 weeks & sure enough they were done in 2 weeks. They did an amazing job & it looks great. They leave the house clean & tidy everytime they leave. They are friendly & easy to talk to. They take pride in there work & it shows. They give you friendly advise from start of quote to end of job. I would highly recommend Upgrade Bathrooms to anyone. If you want a fantastic looking Bathroom, Kitchen or Laundry. Give them a call. You won't regret it.

 

- Rachael Ayling
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"We recently had our Kitchen and Bathroom renovated by Sam and his team at Upgrade Bathrooms.

We were impressed from start to finish and definitely made the right decision to go with Upgrade Bathrooms.

We were made to feel comfortable during the whole process.  Sam, Rocco and the team are very experienced, professional, honest, reliable, and efficient.  Our renovations were completed quickly and we are very happy with the outstanding standard of the work that they did.

Thank you to Sam and your team for your understanding of what we wanted (& within our budget) we absolutely love our new Bathroom and Kitchen and we highly recommend Upgrade Bathrooms.

Robert & Belinda Reid"

- Belinda Reid
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"Wow!  How impressed were we with Sam from start to finish of our bathroom Reno.

We have a large bathroom that my elderly mother uses and they knew we couldn’t have it out of action for too long.

As promised our Reno was completed in 4 and  a half days.

Thanks to the hard work of Rocky and Johnny who were onsite everyday and made the transformation happen. Young Johnny mopped his way out of our home at the end of every day and the dreaded dust was quite minimal.

Even at the end of the job Sam took the remaining tiles back to the place we purchased them and told them to refund us. His integrity and honesty is beyond belief.

My husband and I can’t recommend them enough if you are looking to update.

Thanks again guys!"

- Francylene Oliveira
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"Excellent service from start to finish. Transparent communication and extremely friendly service right from quotation, selection, through to installation. The staff at Upgrade Bathrooms is simply sensational. The quality of workmanship is the best I have seen in many years. Punctuality and commitment to quality is the hallmark of this organisation. Thanks very much to Sam, Rocky and the team for completing the bathroom renovations in a timely manner. The trades people took care of our property during the renovations and kept the site very clean throughout the operation. Would recommend this company for anyone looking for a quality upgrade or renovations of their bathrooms."

- Sameer Bhave
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"I could not recommend Sam and his team anymore. From the initial inspection and quote through the whole remodel process, they were completely professional.

We are very happy with the finished result and will get them back to do the other bathrooms in our house in the future.

Thanks again"

- Travis Moore
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"Sam and his team did an excellent job. Fast, precise,timely, cleanliness. Highly recommended. Good work and keep it up. Thanks"

- Mudassar Hafeez
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"My husband and I decided to take the leap and get our ensuite renovated. I am an extreme clean freak, so was extremely nervous! Sam, Rocky and the boys from Upgrade Bathrooms were absolutely amazing. From the initial quote we received from Sam, down to every detail of our beautiful bathroom- we could not be happier. Sam dedicated his time to going through everything with us and even helped us pick all of the bathroom items. The boys were extremely mindful of how clean I was and did an excellent job of ensuring minimal mess. They worked so hard and completed the ensuite in 4 days! This is it first ever house we've had and our first renovation and we will definitely be going back to Sam for future renovations. Thank you so much to you all- you have made our bathroom so beautiful and we are so happy. It's comforting to know that even after the invoice is paid, the support continues :)"

- Samantha Roberts
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"It was a big decision for my husband and I to get both bathrooms renovated. We contacted Upgrade Bathrooms which was our first and final quote as I had a gut feeling after speaking to Sam that he was the man for the job. From the initial phone call I had with Sam to our first meeting we knew we made the right choice. My husband and I had a holiday planned so we entrusted Sam and team to do the job while we were away. We were introduced to Rocco who was absolutely wonderful and kept us in the loop while we were away. They took all boxes and rubbish away and respected our home as they would their own. We had minimal dust to clean and delivered as promised 2 showroom bathrooms. I would highly recommend Sam, Rocco and John to anyone needing a high quality, top end bathroom renovation. They actually finished both bathrooms within 2 weeks and waited till we got home to install all the fittings which took approx. 45mins so we were happy with the placement of them. I can't thank you all enough and would recommend you for your integrity, workmanship and professionalism. Best phone call I ever made ! Thankyou."

- Jude Wills
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"sam and rocco were fantastic, service was perfect and would recommend upgrade bathrooms to anybody.

I am pleased with there service from start to finish they have done many of my friends bathrooms in the past years and all happy. The quality of work is by far above today's standards so do yourself a favor a call the upgrade team."

- Steve Sfava
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"Sam, Rocco, John and Rocco are an amazing team.  They did such a wonderful job on our main bathroom, we hired them again to update our ensuite.  They arrive on time and work diligently; they even clean up each day before they go home. They are very polite and friendly and it was a pleasure to have them in my home.

I would recommend this company to everybody who likes talented trades people who are also great people."

- Judith O'Brien
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"Sam and the team were professional,  polite . Sam has a eye for detail. Which was great .

The final result was truly amazing and I can't  begin to thank him.

I was happy with the total cost of the bathroom and the time frame from start to go was great.

Thank you Sam !"

 

- Mandy Shepherd
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"Based on a friends recommendations I had Ben come in and quote our job. He got back to me with the quote in 3 days (which if you have ever had dealings with builders you know that is amazing). The quote was reasonable so we gave them the opportunity. It was a fantastic job in the end. They worked in with our schedule and the finished product is to die for. Couldn't be happier"

- Gilberta Silvio
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"Really professional service. Did my bathroom and I got them back in to do the Kitchen recently. Fantastic service start to finish and just overall pleasant experience. The finishing touch was brilliant"

- Kieran O'Hara
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"I am very happy with my bathroom, sam is very pleasant to deal with and both rocco's did a great job .

I have already recommended them to someone."

- Sylvia Olivera
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"We contracted Sam from Upgrade Bathrooms to undertake our ensuite renovation. The quality of the workmanship, the professionalism of Sam, Rocco and the boys and the timeframe it was completed in could simply be summarised as fantastic. With Sams experience and knowledge he was able to help us choose quality tiles and fittings, recommending the right places to get them from. The renovation was completed within the timeframe  with updates given to us on a daily basis. Rocco and the boys were excellent, friendly, professional and worked tirelessly. They respected our home and cleaned up at the end of each day. The advice and suggestions provided by Sam and his team along the way were invaluable and made us feel we were in safe hands. The outcome – a quality ensuite renovation we are very pleased with as they did the job as if it was their own home. We have no hesitation in recommending Upgrade Bathrooms & Kitchens to anyone."

- Eddie Dubash
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"It was a big decision for my husband and I to get both bathrooms renovated. We contacted Upgrade Bathrooms which was our first and final quote as I had a gut feeling after speaking to Sam that he was the man for the job. From the initial phone call I had with Sam to our first meeting we knew we made the right choice. My husband and I had a holiday planned so we entrusted Sam and team to do the job while we were away. We were introduced to Rocco who was absolutely wonderful and kept us in the loop while we were away. They took all boxes and rubbish away and respected our home as they would their own. We had minimal dust to clean and delivered as promised 2 showroom bathrooms. I would highly recommend Sam, Rocco and John to anyone needing a high quality, top-end bathroom renovation. They actually finished both bathrooms within 2 weeks and waited till we got home to install all the fittings which took approx. 45mins so we were happy with the placement of them. I can't thank you all enough and would recommend you for your integrity, workmanship and professionalism. Best phone call I ever made! Thankyou."

- Jude Wilso
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"OMG renovating is such a stressfull experience !!!! Sam, Rocky and the boys made it bearable. Professional, clean and so respectful . They go above and beyond to be make it a fun experience without even knowing it. I'm looking for more work around my house for them to do,. My dogs and I miss them. Exceptional service and quality.. Ring them if u want a job done right."

- Cathie Sutherland
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"We would like to thank Sam and his team sincerely for the splendid job they have done and their excellent professionalism. We contacted Sam to renovate our main bathroom and he sorted out it all together. Not only his quote was very reasonable, he also guided us through the entire renovating process for making decisions (this was much needed as we had no previous experience of bathroom renovations).

His team was always on time and finished the job in only FOUR days! They have always left the site tidy and cleaned all the removed items and rubbish with minimal disturbance to family life every single day after finishing job.

That's what we call a full package. We couldn’t recommend Sam and his team enough.

We look forward to renovating our en suite with Upgrade Bathrooms next year!:)"

- Fahriba Manju
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"Great service from beginning to end, job was completed within a week the workers were friendly and efficient and left my house clean after every day of work. Will be my first point of call when I need work like this complete again."

- Evan Andrews
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We can’t speak highly enough of the team at Upgrade. They were so professional and polite and they made the renovation process easy and stress free. Sam and his team were always on time. They were clean and kept the renovation mess to an absolute minimum. The team were always ready to answer questions and best of all they finished the renovation quickly - ahead of schedule!

The work is of the highest quality - the fittings, cabinetry, and installation have been done to the highest standard. We are thrilled with the finished product.

We would highly recommend Upgrade Bathrooms without hesitation.

- Victor Hunt
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"We recently had our bathroom, toilet & laundry renovated and completed well ahead of schedule. From start to finish Sam and the team have been a delight to work with. Sam was great in calling me and ensuring that we were happy with all the work the team has been doing and nothing was too much of a ask. My parents are estatic with the results and we can't recommend them enough. Thank you Sam and team!"

- Roselle Medrano
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"We renovated our en-suite with Upgrade Bathrooms. Happy we did go with them.

Firstly, Sam helped us choose the right kind of tiles and accessories. Once the job started, the boys Rocco and Rob are on time everyday and got their work done blazing fast. On every step they asked our preferences - right from tile orientation to the placement of accessories. They estimated 5 days, but they are done and dusted well with in 4 days!

What I appreciate with these guys is that they are very organised, punctual and they don’t jump between jobs while they are doing your work. Overall a stress free and happy experience with them."

- Srikanth Sombhatla
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"Sam and his team renovated my ensuite and did a fantastic job. He quoted a bit more than some - HOWEVER at the end he delivered a lot more for the same price. Previously, I had bad experience who provided cheap quote but kept charging additional bits and ended up a lot more. Sam's team is the best value for money and he provides a great service after the job is completed. I will be hiring him to do my 2 additional bathrooms. Thanks Sam & Rocky."

- George Hwang
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"Sam, Rocco, John and Rocco are an amazing team. They did such a wonderful job on our main bathroom, we hired them again to update our ensuite. They arrive on time and work diligently; they even clean up each day before they go home. They are very polite and friendly and it was a pleasure to have them in my home.

I would recommend this company to everybody who likes talented trades people who are also great people."

- Phyllis Berger
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"I don't do reviews often but this company deserve 6 stars and a shout out from the rooftop. Sam made renovating my bathrooms easy. From the start he listened to what I needed and he moved mountains to make it happen, he honestly went above and beyond. From taking me shopping for the tiles and fittings to fitting in our Reno asap when his schedule was already booked out. He even worked on a Sunday when I needed the toilets to be installed. I could not be happier with the finished bathroom and ensuite. I can honestly say I trusted Sam, Rocky and the team 100% and they delivered everything and more.

A MASSIVE thank you to Sam and the team."

- Olivia Alonso
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"Highly recommended and hassle free!

Bathroom renovations can be really stressful. Thank you Sam for making the process easier and allowed me to be involved in the process. Rocky, Johnny and Lucas you guys did a great job!"

- Eliza Felicia
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"Sam, Rocky and his team were amazing from start to finish. When Sam first came to our home he actually listened to what we wanted and helped us with a design that would work for our family. Having 3 children with special needs we needed people in our home that would work with us. The guys were on time, cleaned up after themselves and showed the greatest respect to myself and my family. We love our new bathroom.Thank you Sam."

- Sarah Jane
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"The whole process from obtaining a quote through to completion of the bathroom renovation was seamless. It was completely hassle free. Sam is a great communicator and at all times kept me informed of progress. His team is super efficient and they finished the job beautifully and ahead of time. I have no reservations in recommending Upgrade Bathrooms for your next renovation."

- Brenda McLennan
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"Sam, Rocky, Lucas and Johnny, well done. Peter and I required a 38 year old bathroom and laundry renovated and we are very happy with the results. Communication was always open so any questions or concerns we had were answered or dealt with promptly. I was able to view most of the process and can say they did not cut corners and corrected old repairs that had not been fixed properly prior to our ownership. The team did not mess around, they got straight to the job. Our floors were covered for protection during the process and cleaning up was done at the end of each day. The reno was completed within the two week timeframe given and the results are fantastic as our bathroom now looks 5 star.

We highly recommend Upgrade Bathrooms to anyone wanting to get renovations done to their home."

- Linda Nikolzew
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"This is the second bathroom I've had completed by Sam and his team at Upgrade Bathrooms and I am just as impressed with the professionalism and efficiency as I was the first time. Sam delivers a completely hassle-free renovation experience and I highly recommend him and his team for your bathroom, kitchen and laundry renovation. 5+ stars from me."

- Brenda Mclennan
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"We would happily recommend Upgrade Bathrooms to anyone who was after a high quality bathroom renovation. Rocky and the Upgrade Bathrooms team were excellent. After previously having a negative experience with another bathroom company we were very specific with what we asked Upgrade Bathrooms to deliver. We couldn't have been happier. They completed a full bathroom renovation in only 4 days, and the work was done in a professional manner with a high quality result. Rocky and Sam were always happy to answer any of our questions along the way and made us feel very comfortable throughout the process. We would definitely use Upgrade Bathrooms again."

- Alex Drobnak
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"It is my pleasure to recommend Upgrade Bathrooms to anyone requiring a bathroom renovation. Sam and his team of Rocky, Johnny and Lucas provided excellent and hassle-free service, in a timely manner.

I was impressed with their attention to detail and the fact that they cleaned up the work site every afternoon, ready for the next day.

I am delighted with the finished product. My new bathroom is fantastic."

- Sandra Caldwell
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"Firstly, I would like to say a “Big Thank You!!!” to Sam, Rocky and there amazing team. Sam was our amazing guide, in helping us create our dream bathroom. Both Sam and Rocky was there each step of the way; from beginning to end. There team work were absolutely wonderful and professional in every way. I can’t wait to get them in again, to help in another renovation!"

- Maryrose Caruana
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"Thank you to Sam, Rocky and the team at Upgrade bathrooms for delivering 2 stunning bathrooms. The job was completed on time with minimal fuss. They treated my home with great care and cleaned up at the end of each day. Sam did everything possible to ensure my vision came to life; offering great advice and suggestions on the way. Would not hesitate to recommend them."

- Carolyn Cercone
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"Sam and his team renovated my bathroom in October 2018. The experience was excellent from start to finish. Sam always happily answered my many questions and was genuinely invested in making sure that I got the bathroom of my dreams. My original bathroom was pretty run down and quite small by modern standards but Sam made helpful suggestions so that my space was maximised while making sure that I did not have to compromise comfort or function. Like almost all homes, especially older ones, the walls were not square but Sam and his team did a great job making sure it was hardly noticeable. I could not be happier with the tiling and finish. All of Sam's team were polite and helpful at all times and made time for me. I wouldn't hesitate to recommend them for any renovation."

- Renee Johnson
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"Sam & his team Rocco, Johnny & Lucas were so professional & friendly & completed our beautiful bathroom in the specified time & at the end of each day they completely cleaned up all the mess. We love our new bathroom & highly recommend Upgrade Bathrooms."

- Bruce Gow
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"Upgrade Bathrooms did a brilliant job of our bathroom and laundry renovation. Sam and his team are friendly and easy to work with. Sam helped us through the design process, taking all of our ideas on board (including last minute changes) and providing practical advice to ensure we ended up with a functional and stylish space. The job was completed efficiently (in just 8 days!) and to an impeccable standard of workmanship. I highly recommend Upgrade Bathrooms!"

- Maryanne Truscott
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"Sam, Rocco, John and Lucas were exceptional from start to finish. Their professionalism, workmanship and overall positive attitude was a very welcome respite from the last few tradespeople that we have dealt with. They were on-time, hard-working and gave great advice on what would best work with our en-suite. We look forward to having them back to do our master bathroom and kitchen. We can not recommend them highly enough! When you find good tradespeople, you want to pay it forward. If you want a quality bathroom or kitchen, don’t look any further than Upgrade Bathrooms- you will not regret it."

- Tanya McClintock
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"What a great experience and great job and what a dump they had to deal with. Now after 20 years worth of bodge jobs I have a real kitchen, pantry and bathroom. Sam Pulls together a fabulous team of professionals, the speed it all went together with so little disruptions, cleaned up at the end of everyday, Think they do a better job then i do at cleaning. Cost was very reasonable. So happy we are getting lined up for round 2. Hope they are are up for it. We now wouldn't go anywhere else."

- Sarah Bracey
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"We paid twice as much as we budgeted for and we are so glad we did because the finished product is worth every cent. We were fooling ourselves on price and having watched the team work flat out for a week I can't begin to imagine how others would have done it for less, let alone just one or two guys. We will enjoy our bathroom for decades to come, the quality of the work and finish is first class. Sam and Rocco and his team worked like robots, flat out the whole time. They all introduced themselves, shook my hand and went to work; a nice way to begin having four strangers in your home for a week. Sam was awesome; from turning up for the initial consultation and quote (many never did), turning up on time (see previous aside) and giving us what we were promised and paid for. We used to have an ancient, grotty, very embarrassing bathroom; now we have a sleek, modern and functional unit we drag friends in off the street and make them poo! OK, I'm exaggerating but we are so glad we chose Sam. Yes, he was more than other quotes but he was the only guy who actually turned up and quoted on the spot! He also 'upsold' us to a change in layout and it was worth every cent of the few extra grand it cost... and then some. The bathroom is such a crucial part of the home, don't cut corners, don't go with the cheapest quote. Go with the value, the quality and Upgrade!"

- Perry Gamsby
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"wow what can I say? This was our first experience of a bathroom renovation and we are so glad we chose Upgrade Bathrooms. Sam was very quick in providing a quote. The boys Rocco, Lucas and Johnny worked their butts off in demolishing the old one and getting the new one in, in a week. They pride themselves on quality and they delivered. Sam was always checking that we were happy with the work so far - his customer service skills are to be applauded. I have no hesitation in recommending these guys. The price was on par with another quote I got, so they certainly don't rip you off. We got our ensuite done and we will definitely be calling Upgrade Bathrooms when the family bathroom will be replaced. I've included some photos new then old one!"

- Linda Langton
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"Thank you so much for Sam and his team for your astounding work. Amazed by family and friends. Very friendly, professional, attentive, service offered with high transparency, whole through out the project. Highly recommended, you never be regretted of hiring Sam and the team for upgrading your bathroom, kitchen and laundry."

- Tharanga Wijesuriya
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